Read our general terms and conditions (GTC)

Terms & conditions

  • Prices are per room and night, including breakfast buffet, service and VAT, excluding visitor’s tax.
  • Additional guest in the room
    • Upon request we will gladly put an additional bed or baby crib in your room.
    • Children 0-5.99 years free
    • Children 6-15.99 years CHF 40.00 per night and child
    • Additional persons older than 16 CHF 75.00 per night and person
  • We charge CHF 25.00 per day for pets (food not included). Out of consideration for the other guests, pets are not permitted in the dining room.
  • For payments in Euro, the current exchange rate applies. The prices listed in Euro are merely approximations.
  • Late arrivals and early departures will be charged according to the day rate.
  • We recommend purchasing European travel cancellation insurance.

Hotel amenities

Hotel Ambiance is the perfect place for a vacation, a uniquely Swiss experience or for treating someone to an exclusive and luxurious gift. For rest and relaxation, a sporty Alpine adventure or a romantic trip for two.

  • aperitif bar, salon
  • garden and sunbathing lawn with a view of the Matterhorn
  • outdoor whirlpool with a view of the Matterhorn
  • Finnish sauna and therapeutic thermal baths
  • ski and snowboard room including ski and snowboard boot warmers
  • in-house boutique with high-quality items for your stay and souvenirs

Room amenities

The rooms are decorated in a modern chalet-style. Warm colors combined with contemporary elements create a pleasant atmosphere for a great stay. The rooms feature a bath tub or shower, hairdryer, international cable TV with 50 channels and digital radio, safe and kettle. Free wireless Internet is available throughout the entire building.


The entire village of Zermatt is a car-free zone. If you are planning to travel by car, we recommend leaving your car in one of the several parking garages in Täsch. From there you can take a taxi or the Matterhorn-Gotthard railway to the center of the village.

If our concierge is available, you can arrange to be picked up by our shuttle bus from the taxi point directly at the train station. This service is available until 6:00 p.m. and may incur an additional fee.

Late arrival

If there is a chance you will arrive late (after 7:00 p.m.), we kindly ask you to contact us in advance so that we can provide you with all the necessary access and room information.